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Terms & Conditions
Our Products
Each item from Global Surroundings LLC is hand-made from start to finish. Many
traditional “Old World” methods are used in the construction of these unique
accent pieces. The individual workmanship may cause slight differences in measurements and
finish. This solid wood product constantly responds to it’s environment, therefore,
the furniture has a subtle distressed look. Some splitting, cracking, chipping and glazing
may occur. We, and the vast majority of our customers, think the imperfect nature of the
wood and finishing methods create an antique but spirited look that is part of the charm
and appeal of the product. Please be aware that these blemishes and imperfections are
non-structural in nature and are to be expected.
Orders
Orders are shipped Prepaid, and require freight to be paid in advance.
Payments
We accept cash, checks, and major credit cards (VISA, MC, AMEX, and Discover).
Shipping & Freight for less than
container orders
All payment for freight charges using common carrier are expected in advance prior to
delivery. Depending upon the product it may be boxed, cardboard wrapped and or put
on a pallet. Freight cost is always a variable so please call for a quote.
Shipping & Freight for Containers
Please call for pricing on direct shipments from our factory in Java, Indonesia.
Shipping Claims
If you are missing any items, please do not sign that you have received all items listed,
as you will lose any and all rights to replacement, credit, or refund. If you receive
missing or items damaged in trucking, it is the customer's responsibility to notify the
delivery carrier immediately and file a claim. If you need assistance in filing a claim,
please contact a customer service representative. All freight invoices are deemed separate
from product invoices, therefore, all product invoices are expected due upon delivery,
regardless of any pending freight claim. Freight charges are not refundable.
Returns
All returns must obtain a “Return Authorization” prior to return of merchandise.
Failure to obtain authorization may result in refusal of return. You may obtain a
“RA” by contacting a customer service representative. We may elect to authorize
repair or make other arrangements in lieu of return.
Discounts
We offer A VERY AGRESSIVE container program with larger discounts for multiple containers.
Please contact us for our current discount programs.
Warranties
In placing an order, you are accepting all products and merchandise under the terms and
conditions written herein, including damaged items. Any and all warranties of merchandise,
whether expressed or implied, are hereby waived and excluded from any transaction. There
are no warranties that extend beyond the description implied in the terms and conditions.
Safety Considerations
Some of our products are sold as “fashion furniture” and are for decorative
purposes, only. All steps are sold as plant stands. They are in no way intended for, or
safely used as, a ladder or stepladder. Several of our smaller accessory items are not
toys; they are for decorative purposes only. These are not to be used for sitting by
either children or adults. Many of our dining and accent chairs are not intended for
frequent or daily use and are not recommended for adults over 150 pounds. If you have any
questions about which products are included in this category, please contact your customer
service representative.
Prices: All prices
presented are subject to change without notification.
Please contact us to make certain the pricing you have received from us is still current.
